Role: Client Success Manager

Location: US Wide

What they do

  • Unacast is a human mobility data company committed to understanding how people move around on the planet.
  • Sophisticated and data-driven commercial real estate professionals, retailers, researchers, analysts, and data scientists use Unacast, the most accurate understanding of human activity in the physical world.
  • Their clients, such as ShopperTrak, Carto, ESRI, and Midwood Investments & Development leverage our wide range of mobility products to analyze foot traffic from millions of stores and venues, understand mobility patterns on a neighborhood level and migration patterns across the country, enabling them to make smarter decisions and build better products.
  • Recognized as the top company to work for in NYC two years in a row by BuiltNYC, Unacast has raised more than $35m from investors and has been awarded multiple awards for its technology platform, its rapid company growth, and Nordic-inspired culture.

Key Customers

ShopperTrak | Carto | ESRI | Midwood Investments & Development

Useful Links

About the role

  • Manage and cultivate long-term relationships with partners at all levels.
  • Identify, champion and help partners accomplish their goals.
  • Lead implementation, onboarding, training, change management and pilot programs for your portfolio of customers.
  • Be a force multiplier for the value our partners derive from the platform.
  • Seek growth opportunities with partners.
  • Collaborate with sales, marketing and product teams, acting as the internal voice of the customer.
  • Deliver success stories, case studies and referral sources to foster company growth.

About you

  • Experience with a location, geospatial or GIS product
  • Experience managing SaaS renewals with deal sizes of 50 – 250k ARR
  • Experience expanding accounts with upselling & cross-selling
  • Intellectual strategic thinker who can evangelize and sell products that may be new to clients
  • You are a problem solver, a clear communicator and exhibit sound judgment.
  • Willingness to experiment, make mistakes and learn.

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!