Role: Training & Enablement Manager

Location: UK Wide

Tubular is the leading global video measurement and analytics platform that powers broadcasters, publishers, and brands to create successful content and scale audiences faster.
They provide the most complete picture of what short-form video consumers watch and enable companies to grow digital audiences and sell brand integrations to win in the ever evolving world of video.
Their software measures over 5B videos, 400M video consumers, 12M influencers, 117K brands, and 71B sponsored video views.
They know it’s not just about data, it’s about insights, and that’s why they’re trusted by 7 of the top 10 global media companies, who make strategic decisions every day based on Tubular software. Behind every digital video decision – is Tubular.

Customer 1:1 Onboarding & Enablement Focus:
Own and deliver a comprehensive and impactful software onboarding experience & training for new Tubular customers (EMEA & APAC), partnering with CSMs for Grow & Protect (Enterprise & Mid-Market) accounts, and independently owning the process for SMBs;
Directly help Tubular customers get oriented to the software and excited about the journey ahead by ensuring their success from Day 1;
Schedule additional enablement sessions for clients that completed their Onboarding session as needed;
Assess what they need to be completely comfortable using the software;
Available as a resource to train new users or new teams on existing customers for EMEA & APAC markets;
Act as internal resource for all things related to training & enablement for the Tubular suite of products;
Identify areas for improvement in the customer experience both in our product and processes;
Serve as a resource for the Customer Success team and assist with ramping up new hires on product use cases & knowledge.

Scaled Training and Education:
Design and build reusable training pathways that will enhance customer readiness and ability to quickly get value & business outcomes from the Tubular software;
Manage customer training platform, refreshing existing content and developing new content based on emerging customer needs;
Partner cross functionally with PMM and product team to ensure new product releases and features are accurately captured in externally facing resources;
Own reporting on Knowledge Base and LMS, circulating relevant information to key stakeholders and ensuring we are tracking towards success;
Gather and synthesize relevant data, suggesting improvements to the content and systems to help scale our support system;
Potential to partner with Marketing to design and manage Tubular customer certification training program;
Maintain in-depth knowledge of Tubular products, customers, and processes.

1-3 years of experience in a similar role preferred;
You’re a natural teacher and have a knack for clearly articulating ideas that lead to comprehension;
You can take complex concepts and break them down into relevant, digestible pieces that someone with little to no background can understand;
You bring highly developed communication skills, including both excellent verbal skills and accurate written communication;
You’re highly analytical, with the ability to succinctly present strategic recommendations based on data analysis;
A helper by nature, you’re looking for ways to make things run smoothly and optimizing for ease and effectiveness;
You love being an expert and seek out new ways to be an expert;
You enjoy learning new technology and quickly pick up new SaaS platforms;
You demonstrate excellent project management skills with the ability to prioritize effectively in a fast-paced, dynamic Saas environment;
You bring experience with Learning and Development platforms;
You bring customer understanding and empathy.