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Role: Customer Success Manager

Location: UK Wide

What they do

  • Tubular is the leading global video measurement and analytics platform that powers broadcasters, publishers, and brands to create successful content and scale audiences faster. 
  • They provide the most complete picture of what short-form video consumers watch and enable companies to grow digital audiences and sell brand integrations to win in the ever evolving world of video.
  • Their software measures over 5B videos, 400M video consumers, 12M influencers, 117K brands, and 71B sponsored video views. 
  • They know it’s not just about data, it’s about insights, and that’s why they’re trusted by 7 of the top 10 global media companies, who make strategic decisions every day based on Tubular software. Behind every digital video decision – is Tubular.

Key Customer

LadBible | BuzzFeed | Mattel | Microsoft | Digitas | Conde Nast | Warner Bros

Useful Links

About the role

  • Run the end-to-end customer lifecycle from initial kickoff through renewal for Tubular’s brand and agency clients, ensuring Tubular is a must-have solution in their product stack
  • Establish yourself as a trusted advisor and partner for your customers. Understand customer goals, and position different Tubular products as solutions
  • Drive account health by ensuring you have a strong, multithreaded relationship with clients while driving high product adoption & frequent use of purchased products
  • Work cohesively with the account team on your book of business to retain & grow revenue, including Insights & Strategy and Account Management. Identify upsell opportunities for your Account Manager partner to close
  • Ensure customer feedback from your customers is communicated internally to enable ongoing improvement of Tubular products and services
  • Leverage analytical ability to pull insights to demonstrate the best practices of using Tubular
  • Identify, represent and share best practices across the global CSM team
  • This role will report to the Head of Customer Success, International.

About you

  • You have 3+ years of experience as a CSM, Account Manager or Partner Manager in the digital video, martech, social media, online data/research, measurement or analytics spaces
  • Experience working with leading brands, agencies and media companies to provide strategic insights and grow reach and revenue
  • Comfortable applying data to inform buying decisions
  • Good communication skills, both verbally and in writing
  • Comfortable working in ambiguous, ever-changing environments
  • Self-motivated with demonstrated ownership over processes or products
  • Empathetic and able to work with diverse personalities

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!

Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.

Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.



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