Role: Customer Success Manager

Location: UK Wide

What they do

  • Tubular is the leading global video measurement and analytics platform that powers broadcasters, publishers, and brands to create successful content and scale audiences faster. 
  • They provide the most complete picture of what short-form video consumers watch and enable companies to grow digital audiences and sell brand integrations to win in the ever evolving world of video.
  • Their software measures over 5B videos, 400M video consumers, 12M influencers, 117K brands, and 71B sponsored video views. 
  • They know it’s not just about data, it’s about insights, and that’s why they’re trusted by 7 of the top 10 global media companies, who make strategic decisions every day based on Tubular software. Behind every digital video decision – is Tubular.

Key Customer

LadBible | BuzzFeed | Mattel | Microsoft | Digitas | Conde Nast | Warner Bros

Useful Links

About the role

  • Run the end-to-end customer lifecycle from initial kickoff through renewal for Tubular’s brand and agency clients, ensuring Tubular is a must-have solution in their product stack
  • Establish yourself as a trusted advisor and partner for your customers. Understand customer goals, and position different Tubular products as solutions
  • Drive account health by ensuring you have a strong, multithreaded relationship with clients while driving high product adoption & frequent use of purchased products
  • Work cohesively with the account team on your book of business to retain & grow revenue, including Insights & Strategy and Account Management. Identify upsell opportunities for your Account Manager partner to close
  • Ensure customer feedback from your customers is communicated internally to enable ongoing improvement of Tubular products and services
  • Leverage analytical ability to pull insights to demonstrate the best practices of using Tubular
  • Identify, represent and share best practices across the global CSM team
  • This role will report to the Head of Customer Success, International.

About you

  • You have 3+ years of experience as a CSM, Account Manager or Partner Manager in the digital video, martech, social media, online data/research, measurement or analytics spaces
  • Experience working with leading brands, agencies and media companies to provide strategic insights and grow reach and revenue
  • Comfortable applying data to inform buying decisions
  • Good communication skills, both verbally and in writing
  • Comfortable working in ambiguous, ever-changing environments
  • Self-motivated with demonstrated ownership over processes or products
  • Empathetic and able to work with diverse personalities

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!