Role: Technical Support Engineer

Location: US Wide

What they do

Syncari was born out of frustration. Put simply, we can’t stand the fact that despite the decades of effort poured into integrating and managing data across systems, data confidence keeps getting worse. We built our data automation platform to help business leaders take back control of their data and restore data confidence once and for all.
By combining our unique Operational Data Hub with truly stateful multidirectional synchronization, we’ve created a complete platform for moving your integrated, yet still siloed, revenue applications into an operating system for your business, from leads to billings.
Syncari helps businesses solve costly data inconsistencies by treating the enterprise application stack as one harmonized system, while intelligently cleansing, merging, augmenting, and transforming data across them. It was built for revenue operations professional and requires no code to automate key business process through data flows, rather than triggers.
Key points
  • Fast growth early stage startup with $24M in VC backing
  • Consistent YoY headcount growth, 400% in last 2 years!
  • Consistently winning awards for their product and culture, G2 F22 Winter High Performers
  • Impressive leadership and engineering team from the likes of Mulesoft, Marketo, and Workato.
  • Glowing testimonials from big names like Dremio, Redis, and Conga.

About the role

This is an opportunity to join our growing support team where your contributions will impact many of the team’s initiatives. As a Technical Support Engineer you will be the first point of contact for customer incidents. Your role is an integral part in providing quick wins and value to end users of Syncari.

Syncari is a highly diverse, inclusive, and 100% remote team of industry professionals that has built enterprise-grade platforms at Marketo, MuleSoft and ZenDesk.

  • Independently debugging and providing solutions for complex product issues
  • Managing support tickets in Zendesk according to documented processes and SLAs
  • Responding to daily customer support incidents/questions and follow up on problems in a timely manner
  • Providing customer support via chat, email and video screen share
  • Escalating issues to the appropriate escalation team in order to ensure timely resolution
  • Communicating and providing status updates on issues to business users, management team and other stakeholders
  • Gaining in depth knowledge of the Syncari application including multiple integrations
  • Contributing to help center documentation and internal support documentation
  • Providing feedback on process and product improvements that will lead to a better experience for customers

About you

  • Ability to provide step-by-step technical help, both written and verbal
  • Good technical troubleshooting and debugging skills
  • Knowledge of Sales, Marketing or Accounting applications preferred (e.g. Salesforce, Google Suite, Marketo, Hubspot, NetSuite)
  • Good technical understanding of Web Services / API technologies and Databases
  • Experience with programming concepts and/or proficiency in a programming language
  • Excellent verbal and written English communication skills
  • Good team player with strong analytical, communication and interpersonal skills
  • Able to work independently in a fully remote environment with minimal supervision
  • Strong desire to learn new applications and software
  • BS degree in Information Technology, Computer Science or relevant field

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!