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Role: Sr. Technical Writer / Content Architect

Location: US Wide

What they do

Syncari was born out of frustration. Put simply, we can’t stand the fact that despite the decades of effort poured into integrating and managing data across systems, data confidence keeps getting worse. We built our data automation platform to help business leaders take back control of their data and restore data confidence once and for all.
By combining our unique Operational Data Hub with truly stateful multidirectional synchronization, we’ve created a complete platform for moving your integrated, yet still siloed, revenue applications into an operating system for your business, from leads to billings.
Syncari helps businesses solve costly data inconsistencies by treating the enterprise application stack as one harmonized system, while intelligently cleansing, merging, augmenting, and transforming data across them. It was built for revenue operations professional and requires no code to automate key business process through data flows, rather than triggers.

About the role

  • Own the overall strategy and management of our Training and Enablement function for our customers and for internal consumption. The initial focus will be on content strategy and development.
  • Build an in-depth understanding of our platform as a super user, so that you can understand and articulate its scope, capabilities, architecture, nuances, etc.
  • Build, maintain, improve, content library across text, video, diagrams, visuals, etc. to clearly articulate role-based documentation, at the necessary level of detail
  • Audit existing customer enablement content for gaps and prioritize content with most impact
  • Work with cross-functionally to extract key use cases across a variety of personas
  • Design content that turns complex systems and concepts into bite-sized and effective content for rapid learning

About you

  • BS or equivalent education
  • 3-5+ years of experience in technical writing, curriculum development, and/or API documentation for a platform product
  • Solid understanding of automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and Databases.
  • Experience with cloud technologies – iPaaS, SaaS applications, cloud infrastructure
  • Insane passion for making customers successful and for them to always feel supported on their journey with us
  • Requires an understanding of integration platforms that can solve multiple use cases
  • Must be an independent, self-starter with high-energy and a growth mindset who can build rapport and drive execution both internally and externally
  • A passion for and belief in the power of data automation to drive cross-organizational business value

Skills

  • Ability to create content with technical precision and clarity, as well as translate technical concepts into layman’s terms for easy-to-digest consumption
  • Strong interpersonal skills with the ability to convey ideas and lead cross functional project teams
  • An inquisitive, data-backed approach to what our customers need, and what content and mediums are most effective
  • Keen ability to understand complex systems, data flows, and logic, and translate that into easily digestible content using visuals and other media
  • You embrace ambiguity and enjoy finding order and simplifying process
  • Excellent verbal communication, written communication, and presentation skills in front of all audiences.
  • Stay organized and independently see projects through to completion
  • Work effectively in a dynamic environment with a large, distributed team

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!

Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.

Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.



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