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Role: Director Of Customer Success

Location: San Francisco

What they do

  • MeasureOne, the leading consumer-permissioned data exchange platform, transforms the way in which businesses access and use consumer data.
  • MeasureOne empowers organizations to access a wide range of trusted consumer data while prioritizing privacy and consent.
  • Through MeasureOne’s platform, businesses can confidently and reliably integrate and verify consumer information such as income, employment, education and student enrollment.
  • MeasureOne offers flexible implementation options for businesses to easily leverage consumer-permissioned data, from a developer-friendly API to third party integrations.
  • MeasureOne is headquartered in San Francisco.

Useful Links

About the role

  • MeasureOne are looking for the first Customer Success employee to support their sales and engineering teams.
  • As the Head Of Customer Success, initially this role will be an IC, with the goal to eventually expand and grow the team.
  • Build and nurture relationships with key customers
  • Develop systems to manage a larger number of smaller accounts at scale
  • Partner with Solutions Engineers to execute deployments and resolve ongoing technical issues
  • Be the customer advocate internally and collaborate with Product to synthesize a customer-centric product roadmap
  • Hire, build and lead the Customer Success team
  • Develop decision-making frameworks for assessing the health of each customer engagement, triaging issues, and allocating team’s time

 

About you

  • Extensive experience and understanding with API’s
  • At least 5 years’ experience as a CSM, ideally in a SaaS or FinTech start-up.
  • Demonstrable track record of above target performance, especially in a startup environment
  • Forecasting consistency
  • Wants to progress into a leadership role.

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!

Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.

Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.



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