Role: Director Of Customer Success

Location: San Francisco

What they do

  • MeasureOne, the leading consumer-permissioned data exchange platform, transforms the way in which businesses access and use consumer data.
  • MeasureOne empowers organizations to access a wide range of trusted consumer data while prioritizing privacy and consent.
  • Through MeasureOne’s platform, businesses can confidently and reliably integrate and verify consumer information such as income, employment, education and student enrollment.
  • MeasureOne offers flexible implementation options for businesses to easily leverage consumer-permissioned data, from a developer-friendly API to third party integrations.
  • MeasureOne is headquartered in San Francisco.

Useful Links

About the role

  • MeasureOne are looking for the first Customer Success employee to support their sales and engineering teams.
  • As the Head Of Customer Success, initially this role will be an IC, with the goal to eventually expand and grow the team.
  • Build and nurture relationships with key customers
  • Develop systems to manage a larger number of smaller accounts at scale
  • Partner with Solutions Engineers to execute deployments and resolve ongoing technical issues
  • Be the customer advocate internally and collaborate with Product to synthesize a customer-centric product roadmap
  • Hire, build and lead the Customer Success team
  • Develop decision-making frameworks for assessing the health of each customer engagement, triaging issues, and allocating team’s time

 

About you

  • Extensive experience and understanding with API’s
  • At least 5 years’ experience as a CSM, ideally in a SaaS or FinTech start-up.
  • Demonstrable track record of above target performance, especially in a startup environment
  • Forecasting consistency
  • Wants to progress into a leadership role.

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!