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Sr Technical Writer / Content Architect | SaaS

Sr Technical Writer / Content Architect | SaaS

  • USA

My client are looking for their first Sr. Technical Writer to join their team. You will build the foundation of their technical and non-technical documentation, customer training & customer enablement resources.

 

This is an opportunity to dive into their platform, become a super user, and build content for scale with a rapidly growing tech platform.

 

Responsibilities

  • Own the overall strategy and management of their Training and Enablement function. The initial focus will be on content strategy and development.
  • Build, maintain, improve, content library across text, video, diagrams, visuals, etc. to clearly articulate role-based documentation, at the necessary level of detail
  • Design content that turns complex systems and concepts into bite-sized and effective content for rapid learning

 

Requirements

  • 3-5+ years of experience in technical writing, curriculum development, and/or API documentation for a platform product
  • Solid understanding of automation technologies, middleware, integration architecture patterns, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and Databases.
  • Requires an understanding of integration platforms that can solve multiple use cases

 

Skills

  • Ability to create content with technical precision and clarity, as well as translate technical concepts into layman’s terms for easy-to-digest consumption
  • An inquisitive, data-backed approach to what their customers need, and what content and mediums are most effective
  • Keen ability to understand complex systems, data flows, and logic, and translate that into easily digestible content using visuals and other media
Maximum file size: 78 MB.

Job Overview
Category
Other
Offered Salary
130000
Consultant
Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.

Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.