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Customer Success Manager | SaaS

Customer Success Manager | SaaS

My client, who are an award winning and growing startup, are looking for a Customer Success manager who has Project management skills to join their team.

 

About You

 

  • 3+ years’ experience of Customer Success, ideally working with enterprise clients
  • You will also need Project Management skills
  • You will enjoy relationship building and you will understand APIs / front-end tech
  • It will be ideal if you have worked in a Data Analytics or an Analyst role, though not essential.
  • You need to have experience or a solid understanding of implementations / integrations.
  • Comfortable in a start-up environment

 

Package

 

  • $130k-$140k base + bonus
  • Superb benefits package
Maximum file size: 78 MB.

Job Overview
Category
Customer Success
Offered Salary
150000
Consultant
Related Jobs
Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.

Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.