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Client Success Manager | Data Analytics Platform

Client Success Manager | Data Analytics Platform

Looking to challenge yourself in a start-up environment?

 

Customer Success or Account Management skills are wanted by our client to own to manage their mid to enterprise level accounts.

 

Make the most of your relationship & data skills by working with a data product that focuses on location data for a variety of verticals – product is trusted already by institutions such as Harvard and MIT.

 

The Job

 

  • Role will have a combination of Customer Success & Account Manager responsibilities
  • Aiming to renew and expand on client’s accounts
  • Help to reduce churn and aiming to increase revenue retention

 

About You

 

  • Previously had 3-5+ years’ experience in customer success/account management, ideally with a data/analytics / Geolocation product
  • Ideally you need to have experience providing data to technical people
  • Motivated by a start-up challenge and comfortable with negotiation

 

Package

 

  • $130k-$150k base + OTE + bonus
  • Equity
  • Company benefits
Maximum file size: 78 MB.

Job Overview
Category
Account Manager (existing business), Customer Success
Offered Salary
160000
Consultant
Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.

Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.