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Senior Customer Success Manager | SaaS | US

Senior Customer Success Manager | SaaS | US

  • US

Their media analytics platform is used to give an insider’s view on a new generation of entertainment!

 

It's an unrivalled platform with a genuinely unique position in the market.

Series-C funded, having already acquired $32m in funding.

 

Org 3D Directors have placed over 20 people in the UK & US – all love it!

 

The Job:

 

  • Ensure success for important customers across their whole 12-24 month SaaS lifecycle
  • You will serve as the escalation point for customer issues and feedback, ensuring it is relayed internally to assist in the product improvement
  • Lead entire lifecycle – from on-boarding to renewal

 

About You:

 

  • 5+ years’ experience of Customer Success in the tech space
  • Experience in managing clients’ accounts and driving customer renewals
  • Comfortable negotiating and working in a start-up environment
  • You must have experience working with agencies.

 

Package Details:

 

  • $120k-$130k base + commission
  • Ongoing team incentives and individual awards
Maximum file size: 78 MB.

Job Overview
Category
Customer Success
Offered Salary
110000
Consultant
Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.

Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.