Senior Customer Success Manager | SaaS | US
Their media analytics platform is used to give an insider’s view on a new generation of entertainment!
It's an unrivalled platform with a genuinely unique position in the market.
Series-C funded, having already acquired $32m in funding.
Org 3D Directors have placed over 20 people in the UK & US – all love it!
- Ensure success for important customers across their whole 12-24 month SaaS lifecycle
- You will serve as the escalation point for customer issues and feedback, ensuring it is relayed internally to assist in the product improvement
- Lead entire lifecycle – from on-boarding to renewal
- 5+ years’ experience of Customer Success in the tech space
- Experience in managing clients’ accounts and driving customer renewals
- Comfortable negotiating and working in a start-up environment
- You must have experience working with agencies.
- $120k-$130k base + commission
- Ongoing team incentives and individual awards