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CSM UK

CSM UK

Work with famous brands and world-class marketers as the newest member of the Customer Success team.

 

You’ll join a tech company at the heart of influencer marketing and authentic story-telling.

 

With a recent cash injection, you’ll be able to carve out a long-term career at this tech start-up!

 

The Job

 

  • Help your new and existing clients to get the most out of their marketing platform.
  • Build meaningful relationships with internal parties (sales, marketing, tech etc) as well as C-level customers.
  • Onboard and train customers, as well handle complex escalations.

 

About You

 

  • 1=4 years’ experience within Customer Success.
  • Must be an expert with GSuite.
  • Comfortable with marketing technology, and working with marketing teams.

 

Package

 

  • £60k-£85k base, plus quarterly bonuses
  • Unlimited PTO
  • Huge learning and personal development plans
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Job Overview
Category
Customer Success
Offered Salary
85000
Job Location


Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.


Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.