Customer Success / Support Specialist | MarTech

Customer Success / Support Specialist | MarTech

Our client is looking for an experienced Technical Support Specialist to join their team as they continue their consistent year-on-year growth

Their social media analytics platform is listed as a Forrester and Garner leader with clients including the likes of Coca-Cola, T-Mobile, Walmart to name but a few.

The Job

  • As a Technical/Customer Support specialist you’ll be onboarding new clients from across the US
  • Work with developers and engineers to help provide a tailored first-class experience for clients
  • Design and build out your training and onboarding materials.

About You

  • Previous experience previously in a Technical Support role within the SaaS space
  • Ideally have experience working with social media and some form of relationship management
  • Able to work remotely, ideally on East Coast time

Package Details

  • Around $70k base plus bonus
  • Range of Company benefits
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Job Overview
Customer Success
Offered Salary
Job Location