Role: Solution Engineer

Location: NYC

As the chosen partner for 100+ global brands and retailers across Europe, USA and Asia, with millions of packages delivered around the world, Global-e is the world’s most trusted provider of seamless, risk-free cross-border e-commerce solutions.
They enable merchants to dramatically increase their international sales by deeply localising the customer experience.
Global-e makes selling globally simple and effective reaching over 1 billion shoppers in more than 200 destinations worldwide.
Thorough a unique, best in class, technology-based solution, coupled with unrivalled knowledge of best practice strategies and insights, they remove all barriers in converting international visitors and boost global sales.
Their solution supports 95+ local currencies, 50+ different payment methods, localised multi-lingual checkout, multiple shipping options at unbeatable rates, convenient domestic returns from 30 worldwide destinations and local duty and tax calculation and prepayment option for a guaranteed landed cost.
They also completely remove fraud and currency fluctuation risks for a simplified, risk free retailer experience.
With Global-e’s comprehensive, end-to-end solution, merchants drive their bottom line for both a great international shopping experience and a seamless merchant experience.

Deliver solution design and integration strategy to fit brands’ platforms and application infrastructure required to successfully implement a complete solution; including defined “best practice” on frontend, order management and logistics requirements
Become a Product expert who is 100% up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects.
Have the technological savviness required to demonstrate and prototype integrations in merchant environments.
Work hand-in-hand with the Sales team to introduce Global-e’s cross-border solution to our prospect customers.
Help prospect customers understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks.
Act as the Project’s and R&D’s teams mediator by thoroughly documenting feedbacks, inputs and requests that are raised during client meetings.
Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments.
Travel to sales meetings and technological workshops at customer sites; attend professional conferences etc. as required.

Exceptional interpersonal skills with the ability to deliver a technical pitch.
BA/BS/Master degree in Computer Science or another technical field.
At least 2 years’ experience in integrating/architecting software or infrastructure for distributed web systems.
Good understanding of systems integration concepts and RESTful services.
Ability to quickly learn, understand, and work with multiple technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space.
Multi-task and work well under deadlines in a changing environment.
Ability to be flexible and work extended hours as required.
Experience serving in the capacity of a technical sales or solutions engineer in a customer facing role preferred
Experience with eCommerce platforms integration is a strong plus
Open-minded with a life-time willingness to learn.