Role: Customer Success Lead

Location: US Wide

What they do

  • Datafold is a brand-new platform for managing the quality assurance of data.
  • Much in the way that a software platform has QA and continuous integration tools to ensure that code functions as expected, Datafold integrates across data sources to ensure that changes in the schema of one table doesn’t knock out functionality somewhere else.
  • With Datafold, changes made by data engineers in their extractions and transformations can be compared for unintentional changes. For instance, maybe a function that formerly returned an integer now returns a text string, an accidental mistake introduced by the engineer.
  • Rather than wait until BI tools flop and a bunch of alerts come in from managers, Datafold will indicate that there is likely some sort of problem, and identify what happened.
  • The key efficiency here is that Datafold aggregates changes in datasets — even datasets with billions of entries — into summaries so that data engineers can understand even subtle flaws.
  • The goal is that even if an error transpires in 0.1% of cases, Datafold will be able to identify that issue and also bring a summary of it to the data engineer for response.
  • Datafold is entering a market that is, quite frankly, as chaotic as the data being processed.
  • It’s part of a number of tools available for data engineers to manage and monitor their data flows to ensure consistency and quality.

About the role

  • Take ultimate ownership over key customer success metrics including engagement, retention, NPS, and contract expansion
  • Build and nurture relationships with key customers
  • Develop systems to manage a larger number of smaller accounts at scale
  • Partner with Solutions Engineers to execute deployments and resolve ongoing technical issues
  • Be the customer advocate internally and collaborate with Product to synthesize a customer-centric product roadmap
  • Hire, build and lead the Customer Success team
  • Develop decision-making frameworks for assessing the health of each customer engagement, triaging issues, and allocating team’s time

About you

  • Substantial experience in sales, account management, or customer success at an engineering-focused (infrastructure, developer tools, data tools) B2B SaaS company
  • Track record of achieving or exceeding your quotas and KPIs
  • Knowledge of or interest in the data domain
  • Excellent communication skills: you are an active and empathetic listener
  • Ability to handle ambiguity and stress by taking initiative collaboratively

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!