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Role: Customer Success Lead

Location: US Wide

What they do

  • Datafold is a brand-new platform for managing the quality assurance of data.
  • Much in the way that a software platform has QA and continuous integration tools to ensure that code functions as expected, Datafold integrates across data sources to ensure that changes in the schema of one table doesn’t knock out functionality somewhere else.
  • With Datafold, changes made by data engineers in their extractions and transformations can be compared for unintentional changes. For instance, maybe a function that formerly returned an integer now returns a text string, an accidental mistake introduced by the engineer.
  • Rather than wait until BI tools flop and a bunch of alerts come in from managers, Datafold will indicate that there is likely some sort of problem, and identify what happened.
  • The key efficiency here is that Datafold aggregates changes in datasets — even datasets with billions of entries — into summaries so that data engineers can understand even subtle flaws.
  • The goal is that even if an error transpires in 0.1% of cases, Datafold will be able to identify that issue and also bring a summary of it to the data engineer for response.
  • Datafold is entering a market that is, quite frankly, as chaotic as the data being processed.
  • It’s part of a number of tools available for data engineers to manage and monitor their data flows to ensure consistency and quality.

About the role

  • Take ultimate ownership over key customer success metrics including engagement, retention, NPS, and contract expansion
  • Build and nurture relationships with key customers
  • Develop systems to manage a larger number of smaller accounts at scale
  • Partner with Solutions Engineers to execute deployments and resolve ongoing technical issues
  • Be the customer advocate internally and collaborate with Product to synthesize a customer-centric product roadmap
  • Hire, build and lead the Customer Success team
  • Develop decision-making frameworks for assessing the health of each customer engagement, triaging issues, and allocating team’s time

About you

  • Substantial experience in sales, account management, or customer success at an engineering-focused (infrastructure, developer tools, data tools) B2B SaaS company
  • Track record of achieving or exceeding your quotas and KPIs
  • Knowledge of or interest in the data domain
  • Excellent communication skills: you are an active and empathetic listener
  • Ability to handle ambiguity and stress by taking initiative collaboratively

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!

Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.

Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.



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