Role: Customer Success Manager

Location: US Wide

What they do

  • The AirEye mission is simple: To shine a spotlight on the attackers that leverage the corporate network airspace and provide protection to what is currently today’s largest unprotected area of the network.
  • Today AirEye, the leader in NACP, is deployed at various industries, including finance, banking, telco, healthcare, manufacturing, retail and aerospace.
  • AirEye enforces your overall wireless security policy and prevents attacks that leverage Antennae for Hire in the corporate proximity.
  • AirEye’s SaaS solution seamlessly complements existing corporate network security infrastructure.

About the role

We are looking for a passionate team player to join our amazing customer success team @ Aireye. The mission of a Customer Success Manager is to establish a trusting relationship with our enterprise-level customers.

This includes managing the entire customer lifecycle, from leading POVs as the product specialist, through ensuring a successful onboarding of new customers, to providing value throughout the relationship up until renewal.

  • Plan and execute a successful POV with prospects in collaboration with the account executives
  • Manage the implementation of new use cases, best practices and functionality to expand existing accounts
  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement
  • Overall responsibility for customer health, growth and satisfaction
  • Collaborate with sales team to ensure customers’ subscription renewal
  • Manage your customers’ technical support
  • Leverage your product knowledge and experience to ensure customers receive the utmost value of AirEye’s product

About you

  • Excellent English speaker
  • Minimum of 3 years experience in Customer Success and/or Pre-Sales roles, in tech companies
  • Ability to quickly grasp and learn new technologies and businesses processes
  • Technical knowledge and skills related to software solutions (On Prem or SaaS environment)
  • Exceptional interpersonal skills
  • Thrive in a fast-paced dynamic and ever-changing environment
  • A team player and great communicator, comfortable working with multiple interfaces simultaneously
  • Experience in one or more cyber security domains (e.g. Network security, forensics, vulnerability research, etc.)
  • Understanding of Windows and/or Linux forensics

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!