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Role: Customer Success Manager

Location: US Wide

What they do

  • The AirEye mission is simple: To shine a spotlight on the attackers that leverage the corporate network airspace and provide protection to what is currently today’s largest unprotected area of the network.
  • Today AirEye, the leader in NACP, is deployed at various industries, including finance, banking, telco, healthcare, manufacturing, retail and aerospace.
  • AirEye enforces your overall wireless security policy and prevents attacks that leverage Antennae for Hire in the corporate proximity.
  • AirEye’s SaaS solution seamlessly complements existing corporate network security infrastructure.

About the role

We are looking for a passionate team player to join our amazing customer success team @ Aireye. The mission of a Customer Success Manager is to establish a trusting relationship with our enterprise-level customers.

This includes managing the entire customer lifecycle, from leading POVs as the product specialist, through ensuring a successful onboarding of new customers, to providing value throughout the relationship up until renewal.

  • Plan and execute a successful POV with prospects in collaboration with the account executives
  • Manage the implementation of new use cases, best practices and functionality to expand existing accounts
  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement
  • Overall responsibility for customer health, growth and satisfaction
  • Collaborate with sales team to ensure customers’ subscription renewal
  • Manage your customers’ technical support
  • Leverage your product knowledge and experience to ensure customers receive the utmost value of AirEye’s product

About you

  • Excellent English speaker
  • Minimum of 3 years experience in Customer Success and/or Pre-Sales roles, in tech companies
  • Ability to quickly grasp and learn new technologies and businesses processes
  • Technical knowledge and skills related to software solutions (On Prem or SaaS environment)
  • Exceptional interpersonal skills
  • Thrive in a fast-paced dynamic and ever-changing environment
  • A team player and great communicator, comfortable working with multiple interfaces simultaneously
  • Experience in one or more cyber security domains (e.g. Network security, forensics, vulnerability research, etc.)
  • Understanding of Windows and/or Linux forensics

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!

Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.

Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.



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