Role: Technical Customer Success Manager

Location: US Wide

What they do

  • Aginity’s mission is to empower individuals, teams, and departments to realize the full potential of enterprise analytics.
  • Aginity provides the industry’s only active analytic catalog solution for data analysts, data engineers, data scientists, and business users, enabling them to interact with their data and analytic code in a whole new way.
  • Users dramatically accelerate the production and operationalization of analytics by reusing them rather than re-coding, empowering an organization to quickly capitalize on business opportunities and reduce business continuity risks from inconsistent analytics.
  • Aginity’s products for individuals and teams/departments offer a unique combination of three capabilities: they track analytic provenance, actively record how analytics are built and changed; they enable analytic portability across users and applications with APIs; and they provide governed protection of analytics and data by securing assets for authorized users.
  • Aginity is a venture-backed organization and serves clients globally across multiple industries.

Key Customers

Johnson & Johnson | Atrium Health | Amgen | Cox Automative |

Chubb | Disney | EA | Urban Outfitters

About the role

  • Manage a book of Enterprise accounts, with the objective of driving deep product activation & adoption
  • Understand the business objectives and desired outcomes of each of your customers, serving as a trusted advisor and advocate
  • On-board customer users to Aginity products after sales
  • Monitor, measure, and analyze account health and product usage to optimize the customer journey continuously through innovative practices focused on driving adoption, retention and expansion
  • Help customers transition from legacy Aginity products; build awareness and adoption of new features and roadmap
  • Coordinate, develop, and lead Executive Business Review meetings with external and internal senior leaders
  • Assist clients with implementing software
  • Assist the sales team with client demos

About you

  • Have 3+ years relevant work experience in Customer Success Management, Account Management, or similar customer facing role
  • Know how to manage large enterprises / key stakeholder relationships
  • Code in SQL or have other coding skills (additional training will be provided)
  • Thrive in fast-paced, collaborative environments
  • Understand how to use data points to analyze top priorities
  • Experience in a Data Analytics or Sales Engineering role is a big plus

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!