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Role: Customer Success Manager

Location: US Wide

What they do

  • Aginity’s mission is to empower individuals, teams, and departments to realize the full potential of enterprise analytics.
  • Aginity provides the industry’s only active analytic catalog solution for data analysts, data engineers, data scientists, and business users, enabling them to interact with their data and analytic code in a whole new way.
  • Users dramatically accelerate the production and operationalization of analytics by reusing them rather than re-coding, empowering an organization to quickly capitalize on business opportunities and reduce business continuity risks from inconsistent analytics.
  • Aginity’s products for individuals and teams/departments offer a unique combination of three capabilities: they track analytic provenance, actively record how analytics are built and changed; they enable analytic portability across users and applications with APIs; and they provide governed protection of analytics and data by securing assets for authorized users.
  • Aginity is a venture-backed organization and serves clients globally across multiple industries.

Key Customers

Johnson & Johnson | Atrium Health | Amgen | Cox Automative |

Chubb | Disney | EA | Urban Outfitters

About the role

  • Manage a book of Enterprise accounts, with the objective of driving deep product activation & adoption
  • Understand the business objectives and desired outcomes of each of your customers, serving as a trusted advisor and advocate
  • On-board customer users to Aginity products after sales
  • Monitor, measure, and analyze account health and product usage to optimize the customer journey continuously through innovative practices focused on driving adoption, retention and expansion
  • Help customers transition from legacy Aginity products; build awareness and adoption of new features and roadmap
  • Coordinate, develop, and lead Executive Business Review meetings with external and internal senior leaders

About you

  • Have 2-3 years relevant work experience in Customer Success Management, Account Management, or similar customer facing role
  • Know how to manage large enterprises / key stakeholder relationships
  • Code in SQL or have other coding skills (additional training will be provided)
  • Thrive in fast-paced, collaborative environments
  • Understand how to use data points to analyze top priorities

Interested?

Speak to your contact at Org 3D who can answer any questions you have and set a call up with the client.

Not for you?

Refer somebody else. We’ll give you $1000 if they land the role!

Afternoons

After lunch, our target markets have risen, and so your duties will shift to maximising time with people on the phone. This will involve:

Business development
You’ll take the details gathered in the morning to reach out to new prospects, which may include phoning prospects, then booking in Zoom calls after.

Following up
Some clients and candidates will need a bit of chasing after you’ve spoken to them. This might involve getting interview feedback.

Headhunting
As for the candidates you previously headhunted who haven’t yet responded on LinkedIn, you’ll reach out to them again.

Wrapping up
You’ll perhaps confirm interviews, send calendar invites or proposals for retained projects. There will be a team debrief, and you’ll reflect to enable goal setting for the next day.

Mornings

Mornings are when all our clients, candidates and prospects are asleep, so this is our preparation time. This consists of mostly marketing activities:

Goal setting
Goal setting for what you will get out of the day is a crucial part of how we work. You should note that things change, so midweek you may have to tweak it to stay on track.

Communication
Overnight there may have been offers made, interview feedback, responses to marketing emails, or calls booked in. You’ll reply to these, so recipients will see it first thing their time.

Discovery
You’ll use the likes of Crunchbase, LinkedIn and ZoomInfo to discover exciting companies and their people’s details in our niche, and the best candidates to network with.

Build projects
This is gathering all the information from the previous step. You’ll set up email campaigns with tailored messaging, as well as create bespoke video pitches.

Need our help?Fill in your details and let us know a little more about the role(s) you’re looking to fill. One of the team will then be in touch to discuss how we can help.



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